Frequently Asked Questions

General Questions

Ember Marketing offers branding, website content, content creation, social media management, and public relations services designed to help businesses grow with clarity, consistency, and credibility.
We partner with businesses of all sizes — from growing startups to established brands — tailoring strategy to meet each stage of growth.
Yes, Ember Marketing operates as a fully remote agency, allowing us to serve clients with flexibility, efficiency, and intentional focus. Whether you’re based in the Greater San Antonio area, the Coastal Bend, or beyond, we’re able to partner with you seamlessly. While we’re proud to support and stay connected to our local communities, our remote model allows us to serve businesses wherever they are — with the same level of care, strategy, and excellence.
We are a Christ-centered, boutique agency that prioritizes relationship-driven strategy, clear communication, and long-term growth over quick, surface-level results.

Content creation focuses on designing posts and visuals, while social media management includes strategy, posting, engagement, and ongoing optimization.
The right package depends on your current stage of business and your goals. During a discovery call, we’ll recommend the best option based on your needs.
Yes, we offer add-ons and customized recommendations to ensure your services align with your business goals.
We offer both. Some services, like branding and website content, are one-time projects, while social media management and PR are ongoing services.

Our Flame package includes consistent posting multiple times per week, along with strategy and engagement support.
Yes, this can be included through our engagement add-ons or upgraded packages.
Absolutely. All content is created to align with your brand voice, messaging, and overall identity.

Website content includes strategic messaging, page copywriting, and SEO-conscious language designed to communicate your brand and convert visitors clearly.
Yes, we do offer website design services. However, additional fees may apply depending on the platform and developer we use, including costs such as domain registration, hosting, and website subscriptions. We ensure full transparency around these expenses and will guide you through the best options for your business.
Most branding projects are completed within 2–4 weeks, depending on scope and client responsiveness.

No, media placements cannot be guaranteed. However, we use strategic pitching and relationship-driven PR practices to maximize opportunities.
Press releases include professionally written, media-ready content designed to clearly communicate your announcement or story.

For The Ignite package, we require a minimum ad spend of $1,000 per month, paid directly to the advertising platform (Meta or Google).
This minimum budget allows campaigns to gather sufficient data, optimize effectively, and generate measurable results. Lower budgets often limit reach and performance, making it difficult to scale strategically.
Your ad spend is separate from Ember Marketing’s management fee and will be discussed during your discovery call to ensure it aligns with your business goals.
Yes. The additional campaign investment of $1,750 includes $1,000 in allocated ad spend, along with full campaign strategy, setup, management, and optimization. This allows us to expand your advertising structure while maintaining clear budgeting and measurable performance.
No. While we implement strategy-backed campaigns and ongoing optimization, results cannot be guaranteed due to external market and audience factors. We focus on intentional execution, performance tracking, and data-driven improvements.

After submitting an inquiry, we review your information and, if aligned, schedule a discovery call to discuss your goals and next steps.
Communication is handled through email and scheduled calls, ensuring clarity, consistency, and professionalism.
We respond within 24–48 business hours during normal business days.

We offer structured packages with clear pricing, along with optional add-ons to customize your services.
We require full payment upfront prior to the service start date in order to secure your project and begin onboarding.
Due to the nature of our services, payments are generally non-refundable once work has begun.
We understand that circumstances may change. However, due to the time, strategy, and resources dedicated to each client, Ember Marketing requires a $2,000 cancellation fee for any terminated agreements prior to the completion of the agreed service term. This fee helps cover work completed, reserved time, and project allocation.

Being Christ-centered means we operate with integrity, excellence, and a commitment to serving others well. While we work with businesses of all backgrounds, our values guide how we build relationships and deliver our services.
No, your business does not need to be Christ-centered to work with us. Ember Marketing partners with businesses of all backgrounds and industries. While our agency is rooted in Christian values, including integrity, excellence, and service, these principles guide how we operate and serve every client. We are simply open about our faith and the foundation it provides for our work.